Question 1

Who is eligible to borrow from Betasoft Credit Limited?

Accepted Answer

Any permanent employee or contract staff (with at least 12 months remaining on contract) working for one of our registered partner employers—including civil service ministries, state corporations/parastatals, accredited private universities, hospitals, and vetted commercial enterprises—is eligible. You must also have completed at least 3 months of continuous service.

Question 2

My employer is not currently an official Betasoft partner. Can I still apply?

Accepted Answer

We operate primarily on a check-off payroll model to guarantee low interest rates. However, our corporate onboarding team can reach out to your HR or Finance department to establish a bilateral Memorandum of Understanding (MOU). You can submit a partnership request or introduce your HR team on our Employer Partners page.

Question 3

What is the statutory 'one-third rule' and how does it affect my loan amount?

Accepted Answer

Under Section 19(3) of the Kenya Employment Act, an employee's total monthly payroll deductions cannot exceed two-thirds of their gross wage. In practice, you must retain at least one-third (33.3%) of your basic/gross monthly pay after all statutory taxes and loan deductions. Our system automatically verifies this calculation to ensure responsible borrowing and protect your household livelihood.

Question 4

Can I borrow if I already have another active loan with my SACCO or bank?

Accepted Answer

Yes. You can borrow as long as your remaining net disposable pay accommodates the new Betasoft monthly deduction while honoring the statutory 1/3 rule. Alternatively, Betasoft offers loan buyout and consolidation facilities to settle your other higher-interest commitments and lower your aggregate monthly burden.

Question 5

Are contract or probationary workers eligible for check-off loans?

Accepted Answer

Employees on probation are generally eligible for short-term Salary Advances upon HR confirmation. Our facilities require active employment with a registered Betasoft partner employer, verified by your HR department.

Question 6

What documents are required to complete an online loan application?

Accepted Answer

The requirements are minimal and 100% digital: (1) A clean photo or scan of your Kenyan National ID (both front and back), (2) Your official KRA PIN certificate, (3) Your most recent 3 months certified payslips, and (4) Your staff badge or employer appointment letter.

Question 7

How long does loan appraisal and approval take?

Accepted Answer

Appraisal time depends on the facility and on how quickly your employer confirms your payroll details. We will keep you updated by SMS and email throughout the review.

Question 8

How will I receive the disbursed funds?

Accepted Answer

You can choose between instant disbursement directly to your registered Safaricom M-Pesa line via our automated B2C channel (instant for amounts up to KES 250,000 per transaction limit) or direct RTGS/PesaLink wire to your commercial bank account.

Question 9

Do I need physical guarantors or title deeds to secure my loan?

Accepted Answer

No. Betasoft's salary check-off loans do not require physical guarantors, logbooks, or land title deeds. Your registered employer's formal check-off deduction agreement serves as your credit security. The only exception is our Motor Vehicle Logbook Loans product, which is secured by the logbook of a vehicle registered in your name—you keep driving the vehicle while you repay.

Question 10

Is there any upfront application fee before my loan is approved?

Accepted Answer

Absolutely not. Betasoft Credit never charges any upfront registration, consultation, or application fees. Any processing fee is strictly statutory and netted off directly from the disbursed principal amount upon approval.

Question 11

How are loan repayments collected?

Accepted Answer

Repayments are deducted automatically and directly from your monthly salary by your employer's payroll department before your net salary hits your bank account. Your employer then remits the consolidated check-off batch to Betasoft by the 10th of each following month.

Question 12

Can I make additional lump-sum repayments or settle my loan early?

Accepted Answer

Yes! You can settle your outstanding loan balance early at any time without incurring any early settlement penalties. You can make lump-sum payments via our official M-Pesa Paybill (Business No: 714850, Account: Your National ID Number) or direct bank transfer.

Question 13

What happens if I change jobs or transition to another employer?

Accepted Answer

If you transition to another partner employer, we will seamlessly transfer your check-off mandate to your new employer's payroll office. If your new employer does not have a check-off agreement, you can continue repayments via direct M-Pesa Paybill or standing order with no penalties.

Question 14

Do you offer loan top-ups or refinancing?

Accepted Answer

Yes. Once you have made at least 3 consecutive on-time monthly installments, you qualify to apply for a loan top-up. The balance of your existing facility will be refreshed and netted against the new facility with reduced processing fees.

Question 15

Does the partner employer incur any financial liability or risk?

Accepted Answer

Zero. The employer does not guarantee the loan and bears no financial liability if an employee resigns, passes away, or is separated. Betasoft absorbs the credit risk, and all facilities are insured with comprehensive credit life cover that settles the loan upon death or permanent disability.

Question 16

How does the check-off administration work for our HR/Payroll team?

Accepted Answer

We provide your payroll department with a streamlined monthly deduction schedule in your preferred format (Excel, CSV, or direct ERP API integration). On payroll processing day, your team inputs the deduction schedule and remits the batch funds via EFT/RTGS.

Question 17

How long does it take for an employer to onboard with Betasoft?

Accepted Answer

Our institutional onboarding is rapid. Once the bilateral Memorandum of Understanding (MOU) is reviewed and signed by your authorized directors or HR head, staff can begin accessing credit within 3 to 5 business days.

Question 18

What financial wellness benefits does Betasoft provide to employees?

Accepted Answer

Beyond credit, Betasoft delivers quarterly on-site and virtual financial literacy seminars, retirement planning clinics, debt counseling workshops, and personal budgeting tools for our partner workforce at zero cost to the employer.

Question 19

Is Betasoft Credit Limited licensed and regulated in Kenya?

Accepted Answer

Yes. Betasoft Credit Limited is fully incorporated in the Republic of Kenya and complies with the Central Bank of Kenya (Digital Credit Providers) Regulations 2022 under License No. CBK/DCP/2026/203. We adhere strictly to consumer protection and market conduct guidelines.

Question 20

How is my personal and salary information protected?

Accepted Answer

We are registered and compliant with the Office of the Data Protection Commissioner (ODPC) under the Kenya Data Protection Act, 2019. Your personal and financial data is encrypted using 256-bit TLS bank-grade encryption and will never be shared or monetized with unauthorized third parties.

Question 21

Do you report credit histories to Credit Reference Bureaus (CRB)?

Accepted Answer

Yes. As a compliant financial institution, we report both positive credit performance and defaulted balances to licensed Kenyan CRBs (Metropol, TransUnion, Creditinfo). Timely payroll repayments with Betasoft will actively build and improve your official credit score.

Question 22

Do you engage in debt shaming, phone scraping, or contacting my friends?

Accepted Answer

Never. Betasoft strictly adheres to ethical lending standards. We do not access your contacts, scrape private phone metadata, or contact your relatives or colleagues. All communication is private, professional, and conducted solely through official channels.

Frequently Asked Questions

EligibilityWho is eligible to borrow from Betasoft Credit Limited?

EligibilityMy employer is not currently an official Betasoft partner. Can I still apply?

EligibilityWhat is the statutory 'one-third rule' and how does it affect my loan amount?

EligibilityCan I borrow if I already have another active loan with my SACCO or bank?

EligibilityAre contract or probationary workers eligible for check-off loans?

ApplicationWhat documents are required to complete an online loan application?

ApplicationHow long does loan appraisal and approval take?

ApplicationHow will I receive the disbursed funds?

ApplicationDo I need physical guarantors or title deeds to secure my loan?

ApplicationIs there any upfront application fee before my loan is approved?

RepaymentHow are loan repayments collected?

RepaymentCan I make additional lump-sum repayments or settle my loan early?

RepaymentWhat happens if I change jobs or transition to another employer?

RepaymentDo you offer loan top-ups or refinancing?

EmployersDoes the partner employer incur any financial liability or risk?

EmployersHow does the check-off administration work for our HR/Payroll team?

EmployersHow long does it take for an employer to onboard with Betasoft?

EmployersWhat financial wellness benefits does Betasoft provide to employees?

Security & PrivacyIs Betasoft Credit Limited licensed and regulated in Kenya?

Security & PrivacyHow is my personal and salary information protected?

Security & PrivacyDo you report credit histories to Credit Reference Bureaus (CRB)?

Security & PrivacyDo you engage in debt shaming, phone scraping, or contacting my friends?